Security Covers

FREQUENTLY ASKED QUESTIONS

WHAT IS A BOLLARD?

A bollard is a sturdy and vertical post or pole, often used for directing road traffic and car ramming prevention. They are often found in front of large superstores or areas that have lots of car traffic

HOW DO I ENSURE I'M PURCHASING THE RIGHT SIZE bollardSOX™

The industry standard size is 7" x 52" - watch our short instructional video on how to measure your bollard pole or post

HOW DO I INSTALL MY bollardSOX™

View our short instructional video on how to install your bollardSOX™

HOW LONG WILL IT TAKE TO GET MY ORDER?

Our shipping times are based on standard USPS mail. Please allow 7-10 business days for orders to ship using stock art and sizes. Please allow an estimated 10-14 days for all custom orders. International shipping times vary. Please email us for custom sizes and orders over 30 pieces.

CAN I CREATE A CUSTOM DESIGN?

Absolutely, yes! We're in the middle of editing how you can upload your artwork so in the meantime please email us and we'd be happy to send you a proof!

WHAT IS YOUR RETURN POLICY?

Due to the custom nature of our products, all custom-designed bollardSOX™ are final sale and are not eligible for return, exchange, or refund.

For stock designs and non-custom orders, returns may be requested within 7 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging.

Customers are responsible for return shipping costs unless the item arrived damaged or was shipped in error. Any damaged or defective items must be reported within 5 business days of delivery.

Refunds will be issued to the original method of payment after the returned merchandise has been received and inspected.

Please contact us prior to returning any item to obtain return authorization and instructions.